Last updated: 11 March 2025
1. Parties and scope
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, “your”) and Phelaryndrex (“Seller”, “we”, “us”, “our”) governing (i) your access to and use of the website phelaryndrex.world (the “Website”), and (ii) the purchase of products (including PhytoCardia) offered for sale on the Website.
We are a business established in Finland. Our full contact details are: Phelaryndrex, Mannerheimintie 96, 00250 Helsinki, Finland. Email: touch@phelaryndrex.world. Phone: +358 300 20200.
By accessing or using the Website, or by placing an order, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or place an order. If you are acting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you are a consumer within the meaning of Finnish and EU consumer law (i.e. you are a natural person acting for purposes which are outside your trade, business, craft or profession), the mandatory provisions of the Finnish Consumer Protection Act (Kuluttajansuojalaki), the Consumer Rights Directive (2011/83/EU), and any other applicable mandatory consumer legislation apply. Nothing in these Terms may operate to restrict or exclude your statutory rights as a consumer. Where a provision of these Terms conflicts with a mandatory consumer right, the mandatory provision of law prevails. If you are a business customer (e.g. ordering in the course of your trade or profession), the relationship may additionally be governed by any separate written agreement we have with you; in the absence of such an agreement, these Terms apply to the extent compatible with business-to-business dealings.
2. Products, product information and pricing
We offer PhytoCardia, a herbal complex (food supplement) intended to support heart, blood vessels, digestion and overall vitality. Product descriptions, images, specifications and other information displayed on the Website are provided in good faith and to the best of our knowledge at the time of publication. Minor variations in packaging, labelling or appearance may occur (e.g. due to supplier or regulatory changes) and do not affect the nature or quality of the product. We reserve the right to correct any errors or inaccuracies on the Website and to update product information at any time without prior notice, subject to your rights in respect of orders already placed.
PhytoCardia is a food supplement as defined in applicable EU and Finnish legislation. It is not a medicinal product and is not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition. The product is intended to be used as part of a varied and balanced diet and a healthy lifestyle. If you have a medical condition, are pregnant or breastfeeding, are taking other medication, or have any doubts about the suitability of the product for you, you must consult your doctor or another qualified healthcare professional before use. Do not use the product as a substitute for a varied diet. Keep out of reach of children. Store in accordance with the instructions on the packaging.
All prices displayed on the Website are in euros (€) and include Finnish value-added tax (VAT) where applicable, unless otherwise stated. Delivery costs (if any) will be indicated before you confirm your order. We reserve the right to correct pricing errors. If an order has been placed at an incorrect price due to an obvious error (e.g. a typographical mistake), we are not bound by that price. We will inform you without undue delay and offer you the choice of proceeding at the correct price or cancelling the order with a full refund of any amount already paid. We are not obliged to supply the product at the incorrect price.
3. Order process, offer and acceptance, contract formation
When you submit an order through the Website, you make a binding offer to purchase the product(s) on the terms displayed at the time of order (including the price, product description and delivery options). Submission of an order does not create a contract until we have accepted your order.
We will send you an order confirmation (e.g. by email to the address you provided) after we have received your order. A contract between you and us is formed at the time we accept your order. We accept your order by (i) sending the order confirmation, or (ii) dispatching the product, whichever occurs first. If we are unable to accept your order (e.g. due to insufficient stock, pricing error, or suspected fraud), we will inform you and will not charge you, or we will refund any payment already received. We are not obliged to accept any order and may refuse or cancel an order at our discretion in cases including, but not limited to: suspected fraud or abuse; inability to verify your identity or payment; violation of these Terms; or where we are required to do so by law.
You are responsible for ensuring that all information you provide when placing an order (including your name, email address, delivery address and payment details) is accurate, complete and up to date. We are not liable for any failure or delay in delivery, or for any loss or damage, arising from incorrect or incomplete information provided by you. If you notice an error in your order before it has been dispatched, please contact us as soon as possible; we will try to accommodate changes but cannot guarantee that we can modify the order once it has been submitted.
4. Payment
Payment is due as indicated during the checkout process. We accept the payment methods displayed on the Website (e.g. credit or debit card, PayPal, or other methods that we may add or remove from time to time). All payment transactions are processed through secure third-party payment service providers. By providing your payment details, you confirm that you are authorised to use the chosen payment method and that the details are correct. We do not store your full card number on our servers; card data is handled by the payment provider in accordance with applicable payment card industry standards.
Until we have received full payment (or, where applicable, until the payment has been authorised and confirmed by the payment provider), we are not obliged to dispatch the goods. For consumers, your card or payment account is typically charged when we accept your order or when the product is dispatched, in accordance with the terms of the relevant payment provider. If payment fails or is reversed (e.g. due to insufficient funds or chargeback), we may cancel the order and/or pursue recovery of the amount due. In the event of a chargeback or other dispute initiated by you in bad faith, we reserve the right to claim compensation and to refuse future orders.
5. Delivery, performance and risk
We will deliver the product to the delivery address you specify when placing the order, using the delivery method(s) offered on the Website. Estimated delivery times (e.g. “2–5 business days”) are indicative only and do not constitute a binding commitment unless we have expressly agreed a specific delivery date in writing. We will make reasonable efforts to dispatch your order within the time indicated (e.g. within 1–2 business days after order confirmation) and to deliver within the estimated timeframe, but we are not liable for delays caused by the carrier, customs, adverse weather, or other circumstances beyond our reasonable control. If a significant delay occurs, we will inform you and, where appropriate, offer you the option to cancel the order and receive a full refund.
Delivery is completed when the product is handed over to you, or to a third party designated by you (other than the carrier), or when the product is made available to you at an agreed collection point, as applicable. Risk of loss of or damage to the product passes to you upon delivery. Title to the product passes to you when we have received full payment and the product has been delivered. If you are a consumer, you have the right to withdraw from the contract within 14 days in accordance with our Return Policy and applicable consumer law; see section 6 below and the Return Policy for full details.
6. Withdrawal and returns (consumers only)
If you are a consumer, you have the right to withdraw from the contract within 14 (fourteen) days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you designate (other than the carrier), acquire physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email sent to touch@phelaryndrex.world, or by post to our address above). You may use the model withdrawal form published by the European Commission (available at ec.europa.eu), but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period has expired. We will send you an acknowledgment of receipt of your withdrawal without undue delay.
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of standard delivery (if any), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. You must send back the goods without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods unless we have agreed to bear it or we have failed to inform you that you must bear it. For full details, including exceptions (e.g. sealed goods unsuitable for return for health or hygiene reasons after unsealing), see our Return Policy.
7. Warranty and liability for defects (consumers)
We are liable for any lack of conformity of the product with the contract (e.g. defects in quality, quantity, or description) in accordance with the Finnish Consumer Protection Act and the Finnish Act on the Sale of Consumer Goods (Kuluttajansuojalaki and consumer sales legislation). If the product does not conform to the contract, you are entitled to have the product brought into conformity (by repair or replacement, at our choice where both are possible) free of charge, or to a proportionate reduction in the price, or to withdraw from the contract (cancel and receive a full refund), in accordance with the law. You must notify us of the lack of conformity within a reasonable time after you discovered or ought to have discovered it. We do not exclude or limit your statutory rights as a consumer. For business customers, our liability for defects is governed by applicable commercial law and any separate agreement we have with you.
8. Limitation of liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages (including but not limited to loss of profit, revenue, data, goodwill or business opportunity) arising out of or in connection with the use of the Website or the purchase, use or inability to use our products, whether based on warranty, contract, tort (including negligence), strict liability or any other legal theory, except where such liability cannot be excluded or limited by law.
Our total aggregate liability for any and all claims arising out of or in connection with these Terms or the products supplied by us (whether in contract, tort or otherwise) shall not exceed the total amount paid by you to us for the product(s) in respect of which the claim arises in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any other liability that cannot be excluded or limited under applicable law; or (iv) your statutory rights as a consumer (including your rights in respect of defective goods and your right to claim damages where we have failed to perform our obligations or have been negligent). The limitations in this section 8 apply to the maximum extent permitted by law in your jurisdiction.
9. Use of the Website; prohibited conduct
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any other person. You must not: (i) use the Website in any way that violates any applicable local, national or international law or regulation; (ii) attempt to gain unauthorised access to our systems, networks, servers or data, or to the systems of any third party; (iii) transmit any virus, malware, or other harmful or malicious code; (iv) use the Website for any fraudulent or abusive purpose, or to impersonate any person or entity; (v) collect or harvest any information from the Website (including personal data of other users) without our consent; or (vi) use automated means (e.g. bots, scrapers) to access or interact with the Website without our prior written consent. We may suspend or terminate your access to the Website, and/or refuse to fulfil any order, if we reasonably believe that you have breached these Terms or have engaged in conduct that is harmful to us, other users, or third parties.
10. Intellectual property
All content on the Website (including but not limited to text, graphics, logos, images, photographs, audio, video, software and the design, selection and arrangement thereof) is owned by us or our licensors and is protected by copyright, trademark and other intellectual property laws. You may not copy, reproduce, modify, distribute, display, perform, publish, license, create derivative works from, or otherwise use any such content without our prior written consent, except that you may view and download one copy of the content for your personal, non-commercial use only, provided you keep intact any copyright and other proprietary notices. The name “PhytoCardia”, the name “Phelaryndrex”, and any other names, logos or marks used on the Website are our trademarks or those of our licensors. Unauthorised use of any such content or marks may violate intellectual property laws and we reserve the right to enforce our rights to the fullest extent of the law.
11. Personal data
Your personal data is processed in accordance with our Privacy Policy and with applicable data protection law (including the GDPR and the Finnish Data Protection Act). By placing an order or contacting us, you provide the data necessary for the performance of the contract and, where applicable, you consent to the processing described in the Privacy Policy. For detailed information about what data we collect, how we use it, how long we keep it, and your rights, please read our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.
12. Complaints, feedback and dispute resolution
If you have a complaint or are dissatisfied with our products or services, please contact us at the address or email above. We will endeavour to respond promptly and to resolve the matter in good faith. If you are a consumer in the European Union, you may use the European Commission’s Online Dispute Resolution (ODR) platform to submit a complaint; the platform is available at ec.europa.eu/consumers/odr. For consumers in Finland, the Finnish Consumer Advisory Service (Kuluttajaneuvonta) provides free advice and the Consumer Disputes Board (Kuluttajariita-lautakunta) may be available for the resolution of certain disputes. We are committed to resolving complaints in a fair and transparent manner in accordance with applicable law.
13. Governing law and jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Finland, without regard to its conflict of law provisions. For consumers resident in a Member State of the European Union, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence. Any dispute arising out of or in connection with these Terms or the contract (including disputes relating to the existence, validity or termination of the contract) shall, subject to mandatory consumer law, be submitted to the exclusive jurisdiction of the courts of Finland. If you are a consumer, you may also bring proceedings in the courts of your country of residence in accordance with applicable law (e.g. Regulation (EU) No 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters). We may bring proceedings against you in the courts of your country of residence or in the courts of Finland.
14. Severability; entire agreement
If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, such invalidity, illegality or unenforceability shall not affect the remaining provisions, which shall remain in full force and effect. These Terms, together with our Privacy Policy, Cookie Policy and Return Policy (each as referred to herein and as updated from time to time), constitute the entire agreement between you and us relating to the subject matter hereof and supersede any prior agreements, understandings or arrangements (whether written or oral) relating to such subject matter.
15. Changes to these Terms
We may amend these Terms from time to time (e.g. to reflect changes in our services, in the law, or for other legitimate reasons). The current version will always be available on this page and we will indicate the date of the last update. Amendments apply to orders placed and to use of the Website after the date on which the amended Terms are published, unless we have agreed otherwise with you in writing. If you are a consumer and we make changes that are detrimental to you, we may notify you by email or by a prominent notice on the Website where required by law. We encourage you to review these Terms periodically. Your continued use of the Website or placement of orders after the effective date of any changes constitutes your acceptance of the amended Terms, except where further consent or other steps are required by applicable law.